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HomeHomeIssues and Supp...Issues and Supp...MiscellaneousMiscellaneousError when purchasing as GuestError when purchasing as Guest
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5/16/2014 4:42 AM
 
Navneet
No Ranking

Joined: 5/16/2014
Posts: 21

Hi,

Whenever I try to purchase as a guest from the store I get error

 " An error has occurred. An unexpected error has occurred!"

I checked the event viewer and it showed me this

ModuleDefId: 127

FriendlyName: Cart Viper Account

ActiveTabName: My Shopping Account

RawURL: /aohp/MARKETPLACE/MyShoppingAccount/tabid/244/PageID/ThreeStepCheckout/Default.aspx

AbsoluteURL: /aohp/Default.aspx

AbsoluteURLReferrer: https://aohp.org/aohp/MARKETPLACE/MyShoppingAccount.aspx

UserAgent: Mozilla/5.0 (Windows NT 6.1) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/34.0.1847.131 Safari/537.36

DefaultDataProvider: DotNetNuke.Data.SqlDataProvider, DotNetNuke

ExceptionGUID: 2fac7fda-5922-4d5b-a97b-9c4fa380f875

InnerException: Object reference not set to an instance of an object.

Method: CartViper.Modules.Store.WebControls.ThreeStepCheckout.LoadCurrentOrderInfo

Message: DotNetNuke.Services.Exceptions.ModuleLoadException: Object reference not set to an instance of an object. ---> System.NullReferenceException: Object reference not set to an instance of an object. at CartViper.Modules.Store.WebControls.ThreeStepCheckout.LoadCurrentOrderInfo() at CartViper.Modules.Store.WebControls.ThreeStepCheckout.Page_Load(Object sender, EventArgs e) at System.Web.Util.CalliEventHandlerDelegateProxy.Callback(Object sender, EventArgs e) at System.Web.UI.Control.OnLoad(EventArgs e) at CartViper.Modules.Store.Components.StoreControlBase.OnLoad(EventArgs e) --- End of inner exception stack trace --- 

I dont get any error when I'm logged in as a user and purchase. It happens only in guest cehckout
 
New Post
5/16/2014 5:34 PM
 
Nigel - Cart Viper Developer
4th Level Poster


Joined: 7/27/2010
Posts: 789

Hi , 

It looks like the anonymous DNN user Cart Viper creates has been deleted, if you go to admin -> users is there a user with a username similar to "ANONCARTVIPERUSERACCOUNT_0" ? If not it has been deleted and will need to be manually restored into the database table "UserPortals"

Thanks
Nigel.
 
New Post
5/19/2014 5:18 AM
 
Navneet
No Ranking

Joined: 5/16/2014
Posts: 21

Hi Nigel,

I checked under users. There is not such user similar to "ANONCARTVIPERUSERACCOUNT_0".

There is no user in deleted user also.

Should I create a new user now ? if yes, then what should be the column values in Userportals table ?

Thanks,

Navneet
 
New Post
5/19/2014 10:57 AM
 
Nigel - Cart Viper Developer
4th Level Poster


Joined: 7/27/2010
Posts: 789

Hi,

The user will still be in the table "users" in your database , as its been deleted you can't see it anymore from admin -> users. You need to lookup the userID of this user and the portalID and then use this information to manually insert a row into "userPortals" table , if your not familiar with writing sql statements email me a host username / password along with the url of your store I will look at doing this for you. nigel@cartviper.com

Regards
 
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