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HomeHomeIssues and Supp...Issues and Supp...Installation & ...Installation & ...Checkout goes back to cart when order is placedCheckout goes back to cart when order is placed
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5/31/2016 1:37 PM
 
When an order is placed on our site the user is being sent back to their cart rather than seeing a completed order message.  This is causing users to order more than once.
 
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5/31/2016 3:37 PM
 
Hi Wendy,

During the normal flow of events if a user has successfully paid for the order they would be taken to the order details page upon returning to your site. One of the items we continually have to release maintenance releases for is either DNN or the payment gateway changing how they work.

In the first instance what I suggest is downloading and installing the latest version, then you can be sure you have the version that contains all known payment gateway fixes : 

http://www.cartviper.com/free-trial

Once installed place a test order, if you are not taken to the order details once you have successfully paid can you then email us the URL of your store and a host username / password so we can investigate further. nigel@cartviper,com

Regards
 
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5/31/2016 6:15 PM
 
The upgrade fixed the issue.  We were seeing the problem even if awaiting payment was selected but the newest version fixed the issues.m

Thanks Nigel!
 
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