Cart Viper Logo

We understand that your ecommerce site is crucial to the success of your business, from time to time issues and questions can arise and you need to have the assurance there will be someone on hand to help resolve these in a timely fashion so you can spend your time driving your own business forward.

So if you are looking for faster responses to your questions or would like the assurance there is someone on hand for you to contact, fear not we have a number of paid support options that are available to you that can give your organisation the peace of mind knowing a member from the Cart Viper team will always be available to assist!

Purchase a Support Plan

Community Support

HomeHomeIssues and Supp...Issues and Supp...MiscellaneousMiscellaneousUsers not registered since upgrade to 3.8.2Users not registered since upgrade to 3.8.2
Previous
 
Next
New Post
5/12/2018 2:24 PM
 
RFHavens
No Ranking

Joined: 7/22/2013
Posts: 4
I have been using CV for quite a while now and since the last update to 3.8.2, users don't get registered on the site. Normally when a user purchases a club membership they get registered and have a membership role assigned that expires in 365 days. Since the update the user completes the purchase and I see that the order is updated to paid status and emails are sent with the order confirmation and details to users and myself. This sites DNN version is 9.1.1 and has had no issues with this in the past. I did verify that the product item settings are still to add member role for the specified number of days.

If anyone has any ideas would be appreciated.

Robert
 
New Post
5/14/2018 1:25 PM
 
Nigel - Cart Viper Developer
4th Level Poster


Joined: 7/27/2010
Posts: 789
Hi Robert,

In your scenario do customers make purchases anonymously and you have the setting "Auto Create Anon User Account" enabled so Cart Viper would make the customer a DNN account or is this setting disabled and they would register for their DNN account using the standard register feature?

Regards
 
New Post
5/15/2018 1:13 AM
 
RFHavens
No Ranking

Joined: 7/22/2013
Posts: 4
Hey Nigel,
Not sure where that setting is But have not changed it from initial install years ago. So far it has only happened to two customers who told me that they just closed the PayPal page and did not click the Return to Merchant link. Would that make the difference?

We prefer to have everyone who purchases something to be registered on the site.
 
New Post
5/15/2018 1:49 AM
 
RFHavens
No Ranking

Joined: 7/22/2013
Posts: 4
So dug deeper and Guest checkout was enabled and create anon account was off. So I unchecked Guest checkout and left Anon unchecked. With it this was the user is forced to create an account if not already logged in correct?
 
New Post
5/15/2018 12:57 PM
 
Nigel - Cart Viper Developer
4th Level Poster


Joined: 7/27/2010
Posts: 789
Hi,

Yes those are the settings you want, by allowing guest checkout a user could make a purchase without first having to log into your site. If they then made a purchase in this manner we would not have a DNN account to assign the DNN roles that are associated with the product they have just purchased, this would seen to be what happened to the orders you mentioned. 

Regards
 
 Page 1 of 1
Previous
 
Next
HomeHomeIssues and Supp...Issues and Supp...MiscellaneousMiscellaneousUsers not registered since upgrade to 3.8.2Users not registered since upgrade to 3.8.2


 

We use cookies on our website to improve our service to you, by continuing you agree to our use of cookies. However you are able to update your settings at any time.

Continue View Cookie Policy Cookie Settings

Cookie Policy

A cookie, also known as an HTTP cookie, web cookie, or browser cookie, is a piece of data stored by a website within a browser, and then subsequently sent back to the same website by the browser. Cookies were designed to be a reliable mechanism for websites to remember things that a browser had done there in the past, which can include having clicked particular buttons, logging in, or having read pages on that site months or years ago.

Strictly Necessary Cookies

These cookies cannot be disabled

These cookies are necessary for the website to function and cannot be switched off. They are normally set in response to your interactions on the website e.g. logging in etc.

Cookies:
  • .ASPXANONYMOUS
  • .DOTNETNUKE
  • __RequestVerificationToken
  • authentication
  • CV_Portal
  • CV_Store_Portal_Cart_0
  • CV_USER
  • dnn_IsMobile
  • language
  • LastPageId
  • NADevGDPRCookieConsent_portal_0
  • userBrowsingCookie

Performance Cookies

These cookies allow us to monitor traffic to our website so we can improve the performance and content of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited or how you navigated around our website.

Cookies:
  • _ga
  • _gat
  • _gid

Functional Cookies

These cookies enable the website to provide enhanced functionality and content. They may be set by the website or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.

Cookies:

Currently we are not utilizing these types of cookies on our site.

Targeting Cookies

These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant adverts on other sites. They do not store directly personal information, but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising.

Cookies:

Currently we are not utilizing these types of cookies on our site.

Feedback