If you need the assurance that any questions or issues you have regarding your ecommerce site are answered instantly, this support package offers the piece of mind for your organisation. Benefits include:
- Access to support forums
- Email contact with developers
- All emails and posts will be replied to in a prompt fashion during UK business hours Monday - Friday (8am - 6pm GMT) excluding UK public holidays.
- Priority will be given to standard support customers over community support customers.
- Hot fixes released for bugs.
- 12 month support contract length.
Support contracts are yearly recurring fees.