If your ecommerce website is crucial to the success or failure of your business and you need answers to your questions immediately then enterprise support is the package for your organisation, benefits include:
- Access to support forums.
- Direct email contact with developers.
- All emails and posts will be replied to in a prompt fashion during UK business hours (8am - 6pm GMT) 7 days a week excluding UK public holidays.
- Priority will be given to enterprise support customers over community and standard support customers.
- Hot fixes released for bugs
- Discounted rates on all custom development work.
- 12 month support plan length.
Support contracts are yearly recurring fees.